Reference

What You Agree to When You Use arisantoto

These terms set out the rules that apply to every account on arisantoto — covering how you access the lobby, how payments via DANA, OVO, and GoPay are handled, and what we expect from each other.

Account rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyApplicable jurisdiction

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How These Terms Apply to Your Account

arisantoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on arisantoto, you enter into an agreement governed by these terms. They apply to every session — whether you're topping up via DANA from Medan, checking your OVO balance mid-session, or confirming a GoPay transfer after a late-night round. We process

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payments through local e-wallet rails; each transaction is subject to the conditions of both arisantoto and the relevant payment provider. You are responsible for keeping your account credentials secure. Sharing your login with another person, or attempting to operate more than one account, is a breach
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of these terms and may result in account suspension. All funds held in your account wallet belong to you, subject to any active wagering conditions attached to promotional credits. We reserve the right to update these terms at any time; continued use of the platform after
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any update constitutes your acceptance of the revised version. These terms are governed by the laws applicable in your jurisdiction, and nothing here overrides any mandatory local consumer protection rules that may apply to you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in the lobby. Our Indonesia support team can walk you through any clause in these terms, account restrictions, or wallet verification steps.

Email Support

Send a written query to our support address for detailed questions about account conditions, payment disputes, or requests to review a suspension under these terms.

Account Help Centre

The Help Centre inside your account dashboard covers common terms questions — from how promotional credits work to what triggers a wallet verification request.

ACCOUNT PROTECTION

How We Handle Your Account and Data

Your account security and the integrity of every transaction are central to how we operate. We apply SSL encryption to all account sessions and payment flows, so data transmitted during a DANA top-up or OVO withdrawal is protected in transit. We retain account data for as long as your account remains active and for a period after closure as required by applicable law. You can request a summary of the data we hold on your account by contacting support through live chat or email — we aim to respond to data requests within a reasonable timeframe.

SSL Encryption Every account session and payment action — including DANA, OVO, and GoPay flows — runs under SSL encryption. Your credentials and transaction data are not exposed during transit.

Data Retention We keep your account records while your account is active and for a period after closure required by local law. You may request access to your data at any time via support.

Account Security Each account is bound to a single verified holder. If we detect unusual login patterns or a suspected breach, we may temporarily restrict access and prompt re-verification before restoring normal use.

Contact for Changes To update personal details, request data correction, or query a wallet verification hold, reach support through live chat. Changes to registered payment methods require identity confirmation.

Common Questions About These Terms

These answers cover what players in Indonesia most commonly ask when reading through the terms. If your question is not here, our live chat team can point you to the relevant clause directly.

Yes. Every payment method on the platform — DANA, OVO, GoPay — is covered by these terms. Individual e-wallet providers may also apply their own conditions to each transaction.

We may update these terms at any time. When we do, the revised version will be posted here. Continuing to use your account after the update means you accept the changes.

If a suspension follows a terms breach, your wallet balance is reviewed as part of that process. Funds not linked to a breach or active promotional conditions are handled in line with the applicable withdrawal policy.

Contact support via live chat or email with your account details and a data access request. We aim to respond within a reasonable period under the data retention rules that apply in your region.

Operating more than one account under the same identity, or allowing another person to access your account, breaches these terms. Either can trigger a review and potential suspension of the accounts involved.

These terms are governed by the laws applicable in your jurisdiction. Access to arisantoto depends on local law and is available only where permitted in your region — nothing here overrides mandatory local rules.

What You Agree to When You Use arisantoto

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How We Handle Your Account and Data

Common Questions About These Terms

01 Do these terms apply to all payment methods, including DANA and GoPay?

02 Can arisantoto change these terms without notice?

03 What happens to my account wallet balance if my account is suspended?

04 How do I request access to the data arisantoto holds on my account?

05 What counts as a breach of the single-account rule?

06 Which laws govern these terms for players in Indonesia?

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