Reference

Legal Terms That Cover Your Account and Activity

This page sets out the legal basis under which arisantoto operates for eligible regions in Indonesia, including how your account data is handled, what terms apply when you use DANA, OVO, or GoPay to transact, and how to raise a formal concern.

Account TermsPrivacy & DataDANA · OVO · GoPay PolicyJurisdiction NoticeContact Rights
arisantoto Legal Terms That Cover Your Account and Activity
DATA & SECURITY

How We Protect Your Data and Account

Account Security Login sessions are protected with OTP verification sent to your registered mobile number. If you access your account from a new device, a confirmation step is required before the session opens — this applies on both mobile and browser.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings — for example, which e-wallet you used last. You can clear these at any time through your browser or mobile settings.
Data Requests You can request a copy of the personal data we hold on your account, or ask for it to be deleted, by contacting support through live chat or email. Requests tied to active transaction disputes may be subject to a hold period under local regulation.
Who to Contact For any legal matter — data portability, objection to processing, or a policy clarification — raise it through the Legal topic in live chat or via email. We handle formal requests separately from general account support to keep response times accurate.
CONTACT CHANNELS

Reach Us on Legal and Account Matters

Live Chat Our support team is reachable through live chat inside your account dashboard. For legal queries — data requests, account termination, policy questions — select the Legal topic when you open the chat.
Email Support Send formal requests — including data access or deletion requests — to our support email. We aim to respond to legal correspondence within the timeframe required under applicable local regulation.
Account Help Centre The Help Centre covers account verification, e-wallet linking for DANA, OVO and GoPay, and how to request a transaction record. Access it from the menu in your mobile or browser session.

Questions About Your Rights and Our Policy

Access to arisantoto depends on local law and the region you connect from. We apply regional restrictions automatically. Where access is available, your account and transactions are covered by the terms on this page.

We collect your registered contact details, e-wallet identifiers for DANA, OVO, or GoPay, transaction history, and session data. We do not collect data beyond what is needed to run your account securely.

Yes. Contact support through live chat using the Legal topic, or by email. We will process your request within the timeframe applicable under local regulation. Active dispute records may be held until the matter is resolved.

Retention periods follow applicable local regulation. Once data is no longer required for account operation or legal compliance, it is deleted or anonymised. You can ask about the specific retention period for your account through support.

On account closure, we retain only the data required by local regulation — typically transaction records for a defined compliance period. All other personal data is deleted or anonymised in line with our retention schedule.

Any change to these terms is posted on this page with the update date clearly shown. If a change affects how your account or e-wallet payments work, we notify you through your registered contact channel before the change takes effect.